Frequently Asked Questions
Everything you need to know about our premium inks and delivery.
What is the best way to store my Diamine ink bottles?
To maintain the quality and longevity of your ink, store bottles in a cool, dry place away from direct sunlight, as UV rays can cause certain pigments to fade over time.
How long does shipping take for international orders?
International orders typically arrive within 7 to 14 business days. Please note that customs processing in your specific country may occasionally extend this timeframe.
Are Diamine inks safe for vintage fountain pens?
Yes, Diamine inks are renowned for being pH neutral and non-toxic, making them some of the safest options available for both modern and delicate vintage fountain pens.
What is your return policy for ink products?
We accept returns on unopened and unused ink bottles within 30 days of purchase. Due to the nature of the product, we cannot accept returns on bottles that have been opened or had the seal broken.
Do you offer tracking information for my shipment?
Absolutely. Once your order has been dispatched from our warehouse, you will receive an automated email containing your tracking number and a link to monitor its progress.
Can I mix different Diamine ink colors together?
While many enthusiasts enjoy creating custom blends, we recommend mixing small samples in a separate vial first to ensure the chemical stability and flow properties remain consistent.