Returns & Exchanges
At Diamine Inks, we want you to be completely satisfied with your purchase. If you are not happy with your ink or accessories, you may return unopened and unused items within 30 days of delivery for a full refund.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring the ink bottles are well-protected to prevent leakage or breakage during transit.
Ship the Items
Affix the provided return label or ship the package via a tracked service to our distribution center, keeping your tracking receipt for reference.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing